Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 5-15 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 4

Do you offer free shipping?

Accepted Answer

Yes, we offer free shipping on eligible products

Question 5

What is your return policy?

Accepted Answer

We hope you'll love your purchase. If it isn't quite right, you may request a return within 30 days of delivery. Items must be unused, in their original condition, and returned in their original packaging. As part of our commitment to reducing waste and our environmental impact, we encourage thoughtful purchases. If you need assistance, our team is always happy to help.Read our return policy

Question 6

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Question 7

Can I cancel or change my order?

Accepted Answer

If you need to cancel or modify your order, please contact us as soon as possible at info@tedmoonedition.com. Orders that have already been processed may not be eligible for changes.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

Question 9

How can I contact you?

Accepted Answer

You can reach us at:Email: info@tedmoonedition.comOr chat with us right here.

Question 10

Where are your products manufactured?

Accepted Answer

Our products are made with care by skilled artisans and trusted manufacturing partners. Cotton Pajamas are individually handmade in Vietnam using 100% cotton for exceptional comfort and quality. Winter Essentials, including Slouchy Beanies, Practical Winter Gloves, and Thermal Foot Pouches - are designed in Australia and manufactured in Nepal using 100% natural wool with a recycled fleece lining, combining sustainable materials with handcrafted production for a lower environmental impact.

Question 11

Why are your Winter Essentials made in Nepal?

Accepted Answer

Our Winter Essentials are handcrafted by talented artisans in Nepal, helping to support women's employment and strengthen local communities. Every purchase helps contribute to sustainable livelihoods.

Question 12

What makes TED MOON Edition different?

Accepted Answer

TED MOON Edition offers thoughtfully designed apparel alongside a curated selection of beauty, personal care, family, and pet essentials from trusted suppliers. Every product is chosen with quality, comfort, and everyday living in mind.

Question 13

Do you offer products from other brands?

Accepted Answer

Yes. In addition to our exclusive TED MOON Edition collections, we curate a range of beauty, personal care, family, and pet products from trusted suppliers. Every item is selected for its quality, practicality, and value, so you can shop with confidence.

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