Refund policy

Refund, Resend, and Return Eligibility

A. Orders Delayed

Sometimes, the order may be held at the nearest post office to the buyer due to issues such as an incomplete address, uncollected packages, or a wrong number. In such cases, it is advisable for the customer to contact the local post office for delivery.

If the local tracking number shows delivery but the customer claims non - receipt, we will investigate. However, please note that this investigation process may take 1 to 2 months, and we cannot guarantee a favorable resolution.

B. Orders not Received

If the tracking information confirms delivery, we will not entertain refund or resend requests. If the customer does not receive the package, a non - delivery certification with an official seal from the local post office is required.
Notes:
The local distributor will attempt delivery 1 - 3 times based on the actual situation. If the package remains unclaimed, it will be returned to the local post office for storage within 3 - 7 days. The customer is responsible for picking up the package; otherwise, it will be returned to our logistics company. We are not responsible for lost products during the return process.

We cannot offer a refund or resend if you fail to handle undelivered orders or packages destroyed by logistics companies.

C . Products Damaged

For packages that arrive badly damaged, we offers a full refund or a replacement.
For packages that arrive partially damaged (excluding minor issues like loose threads, slight wrinkles, or small scratches), we offer a partial refund or a replacement. The customer should file a complaint or open a dispute within 30 days of package delivery.

D. Incorrect or Missing Products

Our warehouse has a strict quality control process before product dispatch. We handle incorrect or missing products as follows:
· For incorrect products, we offer a full refund or replacement.
· For products with issues like wrong color or size that do not affect product function, we will offer a refund or resend if you provide photos or videos to prove issues such as product damage.
· For missing parts that do not affect product function, we may offer a partial refund or resend the missing part; for missing parts that affect product function, we will resend the entire product.
· For missing accessories, we will resend the accessories.
Notes:
For size - related issues, please measure the product according to the correct method and provide a photo of the measurement. This will help our dispute team resolve your case more efficiently.

E. Orders Cancellation

we ensure a full refund for order cancellations, provided the products have not yet been processed by our warehouse team.
However:
· After payment, customized orders (e.g., Print - on - Demand orders, branding products) cannot be canceled.
· After payment, pre - order inventory orders cannot be canceled as they are special products reserved for you.
· After payment, orders for services like video or photo - related products cannot be canceled as we have already made arrangements after receiving the payment.

Return Policy

A. General Return Conditions

We only accepts returns within 7 days of the customer receiving the product. For products with no quality - related issues. The customer is responsible for all return shipping costs, and products should be returned to the designated warehouse.
However, in cases where the product has quality issues, the refund and resend terms shall take precedence. If the customer decides to return the defective product, we will still require the product to be returned to the designated warehouse. The customer is responsible for all return shipping costs.

B. Return Process

Upon receiving the returned products at our designated warehouse, our warehouse team will conduct a second - round quality inspection.
If the product shows signs of damage, misuse, or other abnormal conditions during the inspection, it will not be accepted for storage. In such cases, no further action regarding the return will be taken, and the product may be disposed of or returned to the sender at their expense. If the product passes the quality inspection:
A USD$1.50 inbound warehousing fee will be charged. Shipping fees, taxes, and other additional charges are non - refundable.

C. Return Instructions

Before initiating a return, customers must contact us to obtain a return authorization and a designated warehouse address.
When shipping the product back, please ensure to use a reliable shipping carrier and obtain a tracking number for the return shipment. Include all original packaging, tags, and accessories with the returned product.

Contact Us for any questions.